Frequently Asked Questions:
Please always practice candle burning etiquette.
What is candle burning etiquette?
Trim your wick! Every single time. This is extremely important. For wood wicks, a small portion of the burnt wood must be trimmed before a new burn. If you do not trim your wick, it will not relight or may not create a good flame to melt your candle wax and release the fragrance or the flame may be too high and cause smoke and soot.
For the best burn experience, burn your candle for 4 hours on your first burn and 3-4 hours on each additional burn. This will prevent tunneling and will allow your candle to last longer.
Always burn within sight and keep away from children, pets, and flammable objects.
Can I reuse or repurpose the candle jars?
You absolutely can. The clear glass jars can be used as drinking glasses. The frosted jars can be used as planters, make up brush holders, pen holders, and basically whatever you can think of.
Is your packaging recyclable?
All of our packaging, every last bit is recyclable and reusable.
Is my candle ready to burn as soon as I unbox it?
Your candle wick has been trimmed and is ready to burn as soon as you unwrap it. Just make sure you trim your wick before the next burn.
How long can I burn my candle?
It is recommended that you burn your candle no longer than four hours.
Should I burn my candle until it melts to the edge of the jar?
Each type of candle wax performs differently. For this particular wax blend, your melt pool may not reach the edge of the jar on the first burn (please burn your candle for 4 hours on the first burn). That is perfectly fine, your melt pool will catch up on the 3rd or 4th time you burn your candle. Your candle will get hotter the lower it gets in the jar and that will help the rest of the wax to melt and create an even pool.
Why isn't the candle producing a strong scent?
Some fragrances are stronger than others and the release of a fragrance depends on the size of the candle and the size of the room the candle is in. The smaller jars or single wick jars will typically scent a small bathroom or a small bedroom. The larger the candle, the more it may release the fragrance.
Why does my candle smoke?
Soot is a natural occurrence from burning a candleI. If you ever see your candle continuously producing smoke or soot that could mean your wick is too long. Extinguish your candle, trim the wick and relight the wick. Make sure there are no drafts around the candle.
Do I need to trim my wick before I burn my candle?
You must trim your wick before each new burn.
What are the "wet spots" on the outside of the candle?
Wax expands and contracts depending on the temperature of the environment, as it contracts it pulls away from the sides of the candle jar and that is what you are seeing. It does not affect the performance or fragrance of the candle.
Do you accept returns or exchanges?
Please see our Shipping & Returns page for information. If you want to return a candle because something went wrong with your candle, I may grill you on your candle burning etiquette. Please make sure you are reading the candle care card that comes with your package and the directions on the top of this page as well as the directions on the Candle Care page and the direction on each product page.